Includes bibliographical references (p. [911]-947) and indexes.

Contents: HRM characterisitcs, impact and context -- HRM: development and issues -- Role of HR function -- Role of the HR practitioner -- Evaluating the HR function -- International HRM -- Strategic HRM -- HRM policies -- The Role of HR in facilitating and managing change -- Competency based HRM -- Knowledge management -- Analysing and describing jobs and roles -- Characteristics of people -- Motivation -- Commitment, job satisfaction and job engagement -- How organizaitons function -- The Nature of work -- The Employment relationship -- The Psychological contract -- Organization design -- Organizational development, change and transformation -- Job and role design -- Human capital -- Human resource planning -- Talent management -- Recruitment and selection -- Selection interviewing -- Selection tests -- Introduction to the organization -- Release from the organization -- The Basis of performance management -- Performance management processes -- 360-degree feedback -- Strategic human resource development -- Organizational learning and the learning organization -- How people learn -- The Delivery of learning and training -- E-learning -- Management development -- Career management: mangement succession and career planning -- Reward management -- Job evaluation -- Market rate analysis -- Grade and pay structures -- Contingent pay: paying for performance, competence, skill and contribution -- Rewarding special groups: directors, expatriates and sales staff -- Employee benefits, pensions and allowances -- Managing reward systems -- The Framework of employee relations -- Employee relations processes -- Negotiating and barganing -- Employee voice -- Communications -- Health and safety -- Welfare services -- Employment practices -- HRM procedures -- Computerized human resource information systems.