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Intercultural business communication. /

Chaney, Lillian H.

Intercultural business communication. / - 4th ed. - Upper Saddle River, NJ. : Pearson/Prentice Hall, 2007. - xiii, 306 p.: Glossary, index

Includes bibliographical references and index

Contents: The nature of intercultural communication -- Universal systems -- Contrasting cultural values -- Cultural shock -- Language -- Oral and nonverbal communication -- Written communication patterns -- Global etiquette -- Business and social customs -- Intercultural negotiations process -- Intercultural negotiation components -- Laws affecting international business and travel.

ISBN: 0131860097

Subjects--Topical Terms:
Business etiquette
Corporate culture
Business communications
Intercultural communication
I. Martin, Jeanette
II. Title

LC Class. No.: HF5389.C47

Dewey Class. No.: 395.5'2

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