Phone skills for the information age. /
Maxwell, Dorothy
Phone skills for the information age. / Dorothy Maxwell. - 3rd ed. - New York : McGraw-Hill/Irwin, 2006. - x, 142 p. : ill. ; 28 cm.
Includes index.
Contents: Communicating positively -- Making phone calls -- Handing incoming phone calls -- Handling special types of phone calls -- Servicing the customer on the phone -- Using phone and phone -- Related equipment and technology.
0073017272 (alk. paper)
2004065601
Telephone in business.
Telephone etiquette.
HF5541.T4.M39
651.7/3
Phone skills for the information age. / Dorothy Maxwell. - 3rd ed. - New York : McGraw-Hill/Irwin, 2006. - x, 142 p. : ill. ; 28 cm.
Includes index.
Contents: Communicating positively -- Making phone calls -- Handing incoming phone calls -- Handling special types of phone calls -- Servicing the customer on the phone -- Using phone and phone -- Related equipment and technology.
0073017272 (alk. paper)
2004065601
Telephone in business.
Telephone etiquette.
HF5541.T4.M39
651.7/3