Quality planning and analysis :from product development through use. /
Gryna, Frank M.
Quality planning and analysis :from product development through use. / Frank M. Gryna. - 4th ed. - Boston : McGraw-Hill, c2001. - xxii, 730 p. : ill. ; 24 cm.
Earlier ed. by J.M. Juran.
Includes bibliographical references and indexes.
Contents: Basic concepts -- Companywide assessment of quality -- Quality improvement and cost reduction -- Operational quality planning and sales income -- Quality control -- Process management -- Strategic quality management -- Organization for quality -- Developing a quality culture -- Basic concepts of statistics and probability -- Statistical tools for analyzing data -- Understanding customer needs -- Designing for quality -- Designing for quality-statistical tools -- Supply chain management -- Operations-manufacturing sector -- Operations-service sector -- Statiscal process control -- Inspection, test, and measurement -- Marketing, field performance, and customer service -- Administrative and support operations -- Quality information systems -- Quality assurance; quality audit.
0070393680
Quality control.
TS156.G78
Quality planning and analysis :from product development through use. / Frank M. Gryna. - 4th ed. - Boston : McGraw-Hill, c2001. - xxii, 730 p. : ill. ; 24 cm.
Earlier ed. by J.M. Juran.
Includes bibliographical references and indexes.
Contents: Basic concepts -- Companywide assessment of quality -- Quality improvement and cost reduction -- Operational quality planning and sales income -- Quality control -- Process management -- Strategic quality management -- Organization for quality -- Developing a quality culture -- Basic concepts of statistics and probability -- Statistical tools for analyzing data -- Understanding customer needs -- Designing for quality -- Designing for quality-statistical tools -- Supply chain management -- Operations-manufacturing sector -- Operations-service sector -- Statiscal process control -- Inspection, test, and measurement -- Marketing, field performance, and customer service -- Administrative and support operations -- Quality information systems -- Quality assurance; quality audit.
0070393680
Quality control.
TS156.G78