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Brocka, Bruce.

Quality management :implementing the best ideas of the masters. / Bruce Brocka and M. Suzanne Brocka. - Homewood, Ill. : Business One Irwin, c1992. - xvii, 408 p. : ill. ; 24 cm.

Includes bibliographical references (p. 323-368) and index.

Contents: Foundational issues: What is quality management? -- Why quality management? -- Primary elements of quality management -- Implementation -- Quality masters: Philip Crosby -- W. Edwards Deming -- Armand V. Feigenbaum -- Kaoru Ishikawa -- Joseph M. Juran -- Tom Peters -- Genichi Taguchi -- Historical masters -- Management dynamics: Companywide dynamics -- Supervisory level dynamics -- Maximizing individual performance -- Tools and techniques: Organizing -- Planning -- Self-examination -- Group techniques -- Statistical tools -- Specialized techniques -- Resources: The Essential TQM library -- The Briefcase library -- A TQM library -- Annotated journals list -- Additional resources -- Appendices: When all else fails--75 quick start ideas. 1992 examination items and point values.

ISBN: 1556235402

LCCN: 92006945

Subjects--Topical Terms:
Total quality management.

LC Class. No.: HD62.15.B73

Dewey Class. No.: 658.4