Business communication: process and product. /
Guffey, Mary Ellen.
Business communication: process and product. / Mary Ellen Guffey. - 5th ed. - Australia: Thomson, 2006. - xxxix,585p.: ill.; 25cm.
Includes index.
Contents: Communication foundations: Communicating at work -- Communicating in small groups and teams -- Workplace listening and non-verbal communication -- Communicating across cultures -- Guffey's3-x-3 writing process: Writing process phase1: Analyze, anticipate, adapt -- Writing process phase 2: Research, organize, compose -- Writing process phase3: Revise, proofread, evaluate -- Business correspondence: Routine E-mail messages and memos -- Routine letters and goodwill messages -- Negative messages -- Reports and proposals: Preparing to write business reports -- Organizing and writing typical business reports -- Proposals and formal reports -- Presentations: Speaking with confidence -- Employment communication -- Competent language usage(C.L.U.E.) -- Reference guide to document formats -- Documentation formats -- Correction symbols.
0324223048
HF5718.3.G838
Business communication: process and product. / Mary Ellen Guffey. - 5th ed. - Australia: Thomson, 2006. - xxxix,585p.: ill.; 25cm.
Includes index.
Contents: Communication foundations: Communicating at work -- Communicating in small groups and teams -- Workplace listening and non-verbal communication -- Communicating across cultures -- Guffey's3-x-3 writing process: Writing process phase1: Analyze, anticipate, adapt -- Writing process phase 2: Research, organize, compose -- Writing process phase3: Revise, proofread, evaluate -- Business correspondence: Routine E-mail messages and memos -- Routine letters and goodwill messages -- Negative messages -- Reports and proposals: Preparing to write business reports -- Organizing and writing typical business reports -- Proposals and formal reports -- Presentations: Speaking with confidence -- Employment communication -- Competent language usage(C.L.U.E.) -- Reference guide to document formats -- Documentation formats -- Correction symbols.
0324223048
HF5718.3.G838