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Business communication: process and product. / Mary Ellen Guffey, Kathleen Rhodes, Patricia Rogin - 3rd Canadian ed. - London: Nelson, 2001. - xiii, 563 p. + [various pagings]. : col. ill. ; 1 CD-ROM (4 1/4 in.)

1 CD-ROM inside back cover

Includes bibliographical references and index.

Contents: 1. Communication foundations: Communicating at work -- Communicating in teams: listening, nonverbal communication, collaboration, and meeting skills -- Communicating across cultures -- 2. The writing process: Preparing to write business messages -- Organizing and writing business messages -- Revising business messages -- 3. Business correspondence: Routine letters and goodwill messages -- Routine memos and E-mail messages -- Persuasive and sales messages -- Negative messages -- 4. Reports and proposals: Reports planning and research -- Report organization and presentation -- Typical business reports -- Proposals and formal reports -- 5. Presentations: Speaking skills -- Employment communication --

ISBN: 0176220356

LCCN: 99020812

Subjects--Topical Terms:
Business communication
Communication in organizations

LC Class. No.: HF5718.3.G82

Dewey Class. No.: 658.4/5