Business communication. /
Lehman, Carol M.
Business communication. / Carol M. Lehman, Debbie D. DuFrene. - 15th ed. - Mason, OH: Thomson/South-Western, 2008. - xxi, 543p. : ill. ; 29 cm.
Includes bibliographical references and index.
Contents: Communication foundations: Establishing a framework for business communication -- Focusing on interpersonal and group communication -- Communication analysis: Planning spoken and written messages -- Preparing spoken and written messages -- Communication through voice, electronic and written messages: Communicating electronically -- Delivering good and neutral-news messages -- Delivering bad-news messages -- Delivering persuasive messages -- Communication through reports and business presentations: Understanding the report process and research methods -- Managing data and using graphics -- Organizing and preparing reports and proposals -- Designing and delivering business presentations -- Communication for employment: Preparing resumes and application messages -- Interviewing for a job and preparing employment messages --
032454278X 9780324542783
2007920207
Commercial correspondence.
Business report writing.
Business communication.
HF5721.L52
Business communication. / Carol M. Lehman, Debbie D. DuFrene. - 15th ed. - Mason, OH: Thomson/South-Western, 2008. - xxi, 543p. : ill. ; 29 cm.
Includes bibliographical references and index.
Contents: Communication foundations: Establishing a framework for business communication -- Focusing on interpersonal and group communication -- Communication analysis: Planning spoken and written messages -- Preparing spoken and written messages -- Communication through voice, electronic and written messages: Communicating electronically -- Delivering good and neutral-news messages -- Delivering bad-news messages -- Delivering persuasive messages -- Communication through reports and business presentations: Understanding the report process and research methods -- Managing data and using graphics -- Organizing and preparing reports and proposals -- Designing and delivering business presentations -- Communication for employment: Preparing resumes and application messages -- Interviewing for a job and preparing employment messages --
032454278X 9780324542783
2007920207
Commercial correspondence.
Business report writing.
Business communication.
HF5721.L52