Customer service:building successful skills for the twenty-first century. /
Lucas, Robert
Customer service:building successful skills for the twenty-first century. / Robert W. Lucas - 3rd ed. - Boston: McGraw Hill, c2005. - xvi,461 p.: ill; 25cm.
Includes index
Contents: The Profession -- Skills for success -- Self-help skills -- Enhancing customer relationship -- Customer service for the twenty-first century -- Appendix.
0072938056
Customer service.
HF5415.5.L83
Customer service:building successful skills for the twenty-first century. / Robert W. Lucas - 3rd ed. - Boston: McGraw Hill, c2005. - xvi,461 p.: ill; 25cm.
Includes index
Contents: The Profession -- Skills for success -- Self-help skills -- Enhancing customer relationship -- Customer service for the twenty-first century -- Appendix.
0072938056
Customer service.
HF5415.5.L83