Contents: Identifying employee types : Who are these people? -- Insight and action -- The Causes of dissatisfaction : Location, location, location, -- Climate control -- Economic effects -- Upstart or veteran -- Bigger than a breadbox -- Starch or no starch in the collars -- Insight and action -- Relocation -- Domestic disorder -- Nit-picking -- Footloose and fancy-free -- Storm warning -- How's the weather inside? -- Staff meetings - let's make a deal : Select a solution -- New Work, not overwork -- Sibling rivalry -- Hi, are you busy? -- What's the score? -- Missing in action -- Want to play? -- Creating camaraderie : Extraverted versus introverted -- Sensing versus intuition -- Thinking versus feeling -- Judging versus perceiving -- Keeping in touch with types -- Create a team of types -- Preparing the new employee : Check your technique -- Introductions work -- Check your analysis -- Preparing the new supervisor : Hurry up, but go slowly -- Resolving the conflicts : Best solutions -- Move toward resolution -- Motivational techniques : Subtely and sincerity = sucess -- Tune in and turn on techniques -- Motivational : Conveneince of communication -- Is your area overstimulated? -- Redocorate -- Redistribute and renew -- Refresh - inside and out.