Includes index.

Contents: Introduction to the business of banking and financial-services management -- An Overview of banks and the financial-services sector -- The Impact of government policy and regulation on banking and the financial-services industry -- The Organization and structure of banking and the financial-services industry -- Establishing new banks, branches, ATMs, telephone services, and web sites -- Financial statements and financial firm performance -- The Financial statements of banks and their principal competitors -- Measuring and evaluating the performance of banks and their principal competitors -- Asset-liability management techniques and hedging against risk -- Asset-liability management: determining and measuring interest rates and controlling interest-sensitive and duration gaps -- Using financial futures, options, swaps, and other hedging tools in asset-liability management -- Risk management using asset-backed securities, loan sales, credit standbys, and credit derivatives -- Managing the investment potfolios and liquidity positions of banks and their principal competitors -- The Investment function in banking and financial-services management -- Liquidity and reserve management: strategies and policies -- Managing sources of funds for banks and their principal competitors -- Managing and princing deposit services -- Managing nondeposit liabilities and other sources of fee income -- The Management of capital -- Providing loans to business and consumers -- Lending policies and procedures -- Lending to business firms and pricing business loans -- Consumer loans, credit cards, and real estate lending -- Managing the future in a global marketplace -- Acquisitions and mergers in financial services management -- International banking and the future of banking and financial services -- Directory of banking and financial-service term.