Includes index.

Contents: Understanding the foundations of business communication: Achieving success through effective business communication -- Communicating in teams and mastering listening, nonverbal communication, and business etiquette skills -- Communicating interculturally -- Applying the three-step writing process: Planning business messages -- Writing business messages -- Completing business messages -- Writing letters, memos, e-mail, and other brief messages: Writing routine messages -- Writing bad-news messages -- Writing persuasive messages -- Preparing reports and oral presentations: Planning business reports and proposals -- Writing business reports and proposals -- Completing formal business reports and proposals: Planning, writing, and completing oral presentations -- Writing employment messages and interviewing for jobs: writing resumes and application letters -- Interviewing for employment and following up -- Appendix A: Format and layout of business documents -- Appendix B: Documentation of report sources -- Appendix C: Correction symbols.