Includes index.

Contents: Nature and context of operations management: Introduction to the field -- Operations strategy and competitiveness -- Project management -- Project design and process selection: Product design and process selection manufacturing -- Product design and process selection services -- Quality management -- Design of facilities and jobs: Strategic capacity planning -- Just-in-time production systems -- Facility location -- Facility layout -- Job design and work measurement -- Managing the supply chain: Supply-chain management -- Forecasting -- Aggressive planning -- Inventory systems for independent demand -- Inventory systems for dependent demand MRP type systems -- Operations scheduling -- Revising the system: Operations consulting -- Business process reengineering -- Synchronous manufacturing and theory of constraints -- Appendix A: Financial analysis of operations -- Appendix B: Uniformly distributed random digits -- Appendix C: Normally distributed random digits -- Appendix D: Areas of the standard normal distribution -- Appendix E: Areas of the cumulative standard normal distribution -- Appendix F: Negative experimental distribution: values of e-x -- Appendix G: Interest tables -- Appendix H: Answers to selected problems.