Includes index.

Contents: Introduction: operations management -- The Strategic role and objectives of operations -- Operations strategy -- Design: Design in operations management -- The Design of products and services -- Design of the operations network -- Layout and flow -- Process technology -- Job design and work organization -- Planning and control: The Nature of planning and control -- Capacity planning and control -- Inventory planning and control -- Supply chain planning and control -- MRP -- Just-in-time planning and control -- Project planning and control -- Quality planning and control -- Improvement: Operations improvement -- Failure prevention and recovery -- Total quality management -- The Operations challenge: The Operations challenge -- Appendix 1: Forecasting the volume of demand -- Appendix 2: Time estimation - work measurement -- Appendix 3: The Recording techniques of method study.