Includes index.

Contents: Operating systems and operations management: The Nature of operating systems and operations management -- The Context of operations management: Business and operations policy -- Operations management and other business functions -- Operations economics and costs -- The Arrangement of facilities: Location of facilities -- The Layout of facilities and materials handling -- Work and work systems: Work and work methods -- Work measurement and work standards -- Workplaces, technology and jobs -- Payment and incentives -- Capacity management: Capacity management -- Operations scheduling: Activity scheduling -- Project management and network scheduling -- Scheduling for batch processing -- The Design and scheduling of flow processing systems -- Materials management: Materials management and supply chains -- Inventory management -- The Control of operating systems: Operations control principles -- Management of quality -- Quality control and reliability -- Maintenance and replacement -- Performance measurement -- Appendices: Linear programming -- Forecasting techniques -- Answers to odd-numbered analytical questions.