Includes index.

Contents: Operations management in corporate profitability and competitiveness -- Types and characteristics of manufacturing systems -- Types and characteristics of service systems -- Forecasting for operations -- Inventory planning and control -- Material requirements planning -- Linear programming- a methodological overview -- Planning production in aggregate terms -- Simulation: a methodological overview -- Operations scheduling -- Large scale projects -- Quality assurance -- Statistical quality control methods -- Japanese manufacturing systems -- Product/process design and technological choice -- Supplement: capital costs and investment criteria -- Waiting line models and applications to service system design -- Capacity planning -- Location and distribution -- Design of processes, jobs and work measurement -- Facility layout and assembly line balancing -- Multiple criteria decision methods for production problems -- Framework for operations strategy formulation -- Implementing operations strategy -- Perspectives on operations systems of the future.