Includes bibliographical references and index.

Contents: Introduction to operations management -- Operations for competitive advantage -- Models and forecasting -- Designing the system: New product development: a team approach -- Capacity decisions -- Facility location -- Process selection -- Facility layout -- Job design and work measurement -- Planning the system: Transforming strategic plans into business and opreations plan -- Linear programming -- Planning for material and resoucres requirements -- Just-in-time and synchronous operations scheduling -- Management science tools and scheduling -- Project planning and scheduling -- Management and control of operations: Material management -- Lot-sizing models -- Quality management -- Technology and human resources -- Creating information systems to manage and control operations -- Future directions for operations management.