Includes index and glossary

Contents: Introduction: Introduction to operation management, productivity and strategy supplement -- decision making tools -- Forecasting -- Building world-class operations: Total quality management supplement: statistical quality controll -- Product and service design for world-class operations supplement -- Linear programming -- Process and capacity design in world-class operations -- Selecting the location supplement -- Transportation modelling -- People and work systems in world class operations supplement -- Learning curves -- Layout of world-class operations supplement -- Queues and waiting line models -- Managing world-class operations: Aggregate planning tactics -- Just in time systems and purchasing management -- Inventory management supplement: Simulation -- Material requirements planning -- Short-term scheduling supplement: Maintenance management -- Project management --Appendices A: Normal curve areas and how to use the normal distribution -- B: Using ABPOM -- C: Answers to self - tests -- D: Answers to even-numbered problems.