Includes index.

Contents: Introduction -- Competitiveness and operations strategy -- Process in manufacturing and services -- Financial analysis in operations management -- Process measurement and analysis -- Quality management -- Statistical quality control methods -- Forecasting -- Facility location, capacity, and layout -- Waiting line management -- Waiting line theory -- Human resources issues in operations management -- Work performance measurement -- Project management -- Supply chain management -- Just-in-time systems -- Aggregate planning -- Inventory systems for dependent demand -- Scheduling -- Appendix A: Interest table for financial analysis -- Appendix B: Areas of the standard normal distribution -- Appendix C: Areas of the cumulative standard normal distribution -- Appendix D: Negative exponential distribution: values of e-x -- Appendix E: Answers to selected problems -- Appendix F: Uniformly distributed random digits.