Includes bibliographical references and index.

Contents: Foundations of IT management: Management in the information age -- Developing the firms' IT strategy -- Information technology planning -- Technology and industry trends: Hardware and software trends -- Modern telecommunications systems -- IT industry trends -- Managing application portfolio resources: The Application portfolio resource -- Managing application development -- Alternatives to traditional development -- Managing client/server implementation -- Tactical and operational considerations: Developing and managing customer expectations -- Problem, change, and recovery management -- Managing centralized and distributed operations -- Network management -- Controlling information resources: Measuring IT investments and their returns -- IT controls and asset protection -- Preparing for IT advances: People, organizations, and management systems -- The Chief information officer's role.