Front office : procedures, social skills, yield and management. / Peter Abbott and Sue Lewry

By:

Abbott, Peter

Contributor(s):

Lewry, Sue

Material type:

TextPublication details: San Francisco : Elseiver, 1999.Edition: 2nd edDescription: 211 p. : ill. ; 25 cmISBN:

0750642300 9780750642309

Subject(s):

Hotel front desk personnel -- Hotel management

LOC classification:

TX911.3.F75A22

Contents:

Contents: Advance bookings --- Check in and related issues -- Guest accounting -- Legal aspects of security -- Hospitality -- Social skills -- Sales -- Marketing aspects -- Yield management -- Groups -- Tariffs -- Control -- Staffing -- Equipment.

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Holdings
Item type	Current library	Home library	Call number	Copy number	Status	Barcode
Books	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY	TX911.3.F75A22 (Browse shelf(Opens below))	1	Available	5812/12
Books	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY	TX911.3.F75A221 (Browse shelf(Opens below))	2	Available	5813/12
Books	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY	TX911.3.F75A222 (Browse shelf(Opens below))	3	Available	5814/12
Books	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY	TX911.3.F75A223 (Browse shelf(Opens below))	4	Available	5815/12

Includes index.

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Front office : procedures, social skills, yield and management. / Peter Abbott and Sue Lewry

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