Includes bibliographical references (p. 420-422) and index.

Contents: Introduction -- The Process view of the organization -- Understanding the supply process: Evaluating process capacity -- Estimating and reducing labor costs -- Batching and other flow interruptions: setup times and the economic order quantity model -- Variability and its impact on process performance: waiting time problems -- The Impact of variability on process performance: throughput losses -- Quality management and the toyota production system -- Betting on uncertain demand: the newsvendor model -- Assemble-to-order, make-to-order and quick response with reactive capacity -- Service levels and lead times in supply chains: the order-up- to inventory model -- Risk- pooling strategies to reduce and hedge uncertainty -- Revenue management with capacity controls -- Supply chain coordination -- Appenidxes: A- Statistics tutorial -- B- Tables -- C- Evaluations and approximations -- E- Solutions to selected practice problems.