Includes bibliographical references and index.

Contents: Introduction: The Operations function -- Operations and supply chain strategy -- Product design -- Process design: Process selection -- Service process design -- Choice of technology -- Process- flow analysis -- Quality: Managing quality -- Quality control and improvement -- Capacity and scheduling: Supply chain management -- Forecasting -- Supplement: advanced methods -- Facilities and aggregate planning -- Supplement: mathematical models -- Scheduling operations -- Project planning and scheduling -- Inventory: Independent- demand inventory -- Supplement: advanced models -- Materials requirements planning -- Just-in-time systems and lean thinking -- Case studies -- Appendixes.

System requirements: Pentium based processor; Microsoft Windows 2000/XP; Microsoft Internet Explorer 5.5 as default browser; Microsoft Office or equivalent.