Includes index

Contents: Management: Managers and managing -- The Evolution of management thought -- Values, attitudes, emotions and culture: The Manager as person -- The Environment of Management :Ethics and social reponsibility -- Managing diverse employees in a multicultural environment -- Managing in the global environment -- Decision making, planning and strategy -- Decision making, planning and strategy: Decision making, learning, creativity, and entreneurship -- The Manager as a planner and strategist -- Value-chain management: functional strategies for competitive advantage -- Organizing and controlling : Managing organizational structure and culture -- Organizational control and change -- Human resource management -- Leading individuals and groups : Motivation and performance -- Leadership -- Effective groups and teams -- Managing critical organizational processes: Promoting effective communication -- Managing conflict, politics and negotiation -- Using advanced information tecnology to increase performance.