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Deliver outstanding customer service: gain and retain customers and stay ahead of the competition. / Susan Nash and Derek Nash

By: Contributor(s): Publication details: New Delhi: UBS Publishers, 2002.Edition: 2nd edDescription: 224 p.: ill.; 22cmISBN:
  • 817476433x
Subject(s): LOC classification:
  • HF5415.5.N17
Contents:
Contents:Understanding custom- Delivering outstanding customer service -- Customer service strategy -- Hiring the right people -- Developing personal service skills -- Managing the customer interaction -- Implementing efective processes -- Dealing with customer complaints -- Instituting continuous improvement processes -- Helping managers become leaders -- Delighting the customer.
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Books WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY HF5415.5.N17 (Browse shelf(Opens below)) Available 6416/12

Includes index.

Contents:Understanding custom- Delivering outstanding customer service -- Customer service strategy -- Hiring the right people -- Developing personal service skills -- Managing the customer interaction -- Implementing efective processes -- Dealing with customer complaints -- Instituting continuous improvement processes -- Helping managers become leaders -- Delighting the customer.

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