Measuring customer satisfaction. / Richard F. Gerson.
Material type:
TextSeries: Fifty-Minute seriesPublication details: Menlo Park, Calif. : Kogan Page, c1993.Description: ix, 144 p. : ill. ; 26 cmSubject(s): Genre/Form: DDC classification: - 658.8/12 20
- HF5415.5.G46
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HF5415.5.G46 (Browse shelf(Opens below)) | 1 | Available | 6331/12 | ||||||||||||
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HF5415.5.G461 (Browse shelf(Opens below)) | 2 | Available | 6332/12 | ||||||||||||
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Books
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HF5415.5.G462 (Browse shelf(Opens below)) | 3 | Available | 6333/12 |
Contents: Introduction -- Customer satisfaction -- Measuring quality and customer satisfaction -- Researching customer satisfaction -- Managing customer satisfaction -- Customer service/satisfaction surveys -- Appendices.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2004. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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