Includes index.

Contents: Logistics, the supply chain and competitive strategy: Supply chain management is a wider concept than logistics -- Competitive advantage -- The supply chain becomes the value chain -- the mission of logistics management -- The supply chain and competitive performance -- The changing competitive environment -- Logistics and customer value: The marketing and logistics interface -- Delivering customer value -- what is customer service? -- The impact of out-of-stock -- Customer service and customer retention -- Market- driven supply chains -- Defining customer service objectives -- Setting customer service priorities -- Setting service standards -- Measuring logistics costs and performance: Logistics and the bottom line -- Logistics and shareholder value -- Logistics cost analysis -- Direct product profitability -- Cost drivers and activity-based costing -- Matching supply and demand: The lead-time gap -- Improving the visibility of demand -- The supply chain fulcrum -- Forecast for capacity, excutive against demand -- Demand management and planning -- Collaborative planning, forecasting and replenishment -- Creating the responsive supply chain: Product 'push' versus demand 'pull' -- The Japanese philosophy -- The foundation of agility -- A routemap to responsiveness -- Strategic lead- time management: Time- based competition -- Lead -time concepts -- Logistics pipeline management -- The synchronous supply chain: The extended enterprise and the virtural supply chain -- The role of information in the virtual supply chain -- Laying the foundations for synchronisation -- 'Quick response' logistics -- Production strategies for quick response -- Logistics systems dynamics -- Complexity and the supply chain: The source of supply chain complexity -- The cost of complexity -- Product design and supply chain complexity -- Mastering complexity -- Managing the global pipeline: The trend towards globalisation in the supply chain -- Gaining visibility in the global pipeline -- Organising for global logistics -- Thinking global, acting local -- The future of global sourcing -- Managing risk in the supply chain: Why are supply chains more vulnerable? -- Understanding the supply chain risk profile -- Managing supply chain risk -- Achieving supply chain resilience -- The era of network comopetition: The new organisational paradigm -- Collaboration in the supply chain -- Managing the supply chain as a network -- Seven major business transformations -- The implication for tomorrow's logistics managers -- Supply chain orchestration -- From 3pl to 4pl -- Overcoming the barriers to supply chain integration: Creating the logistics vision -- The problems with conventional organisations -- Developing the logistics organisation -- Logistics as the vehicle for change -- Benchmarking -- Creating a sustainable supply chain: The triple bottom line -- Greenhouse gases and the supply chain -- Reducing the transport- intensity of supply chains -- Peak oil -- Beyond the carbon footprint -- Reduce, reuse, recycle -- The impact of congestion -- The supply chain of the future: Emerging mega- trends -- Shifting centres of gravity -- The multi- channel revolution -- Seeking structural flexibility -- 2020 vision -- Index