Includes bibliographical references and indexes.

Contents: Introduction to operations management -- Competitiveness, strategy, and productivity -- Forecasting -- System design -- Product and service design -- Reliability -- Strategic capacity planning for products and services -- Decision theory -- Process selection and facility layout -- Linear programming -- Design of work systems -- Learning curves -- Location planning and analysis -- The transportation model -- Quality -- Management of quality -- Quality control -- Acceptance sampling -- Supply chain management -- Inventory management and scheduling -- Inventory management -- Aggregate planning -- MRP and ERP -- JIT and lean operations -- Maintenance -- Scheduling -- Project management -- Management of waiting lines -- Waiting lines -- Simulation.