Quality and performance excellence:management and strategy. / James R.Evans
Material type:
TextPublication details: USA: Thomson,South -Western, 2008.Edition: 5th edDescription: X,502 p.: ills and diagrams 23cmISBN: - 9780324381320
- HD62.15.D4
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY CC | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HD62.15 .D4 (Browse shelf(Opens below)) | 1 | Available | 858/049/13 |
Includes index and bibiliography
Contents: Foundations of quality and performance excellence: Introduction to quality and performance excellence: Framework for organizational quality: Performance excellence,competitive advantage, and strategic management -- Performance excellence and organization theory: Quality in customer-supplier relationships -- Designing organizations for performance excellence: Designing,controlling, and improving organizational processes -- Tools and techniques for performance excellence -- Performance excellence and Organizational behavior: Quality teamwork -- Engagements, empowerment, and motivation -- Leadership and performance excellence: Performance excellence and organizational change.
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