Includes index.

Contents: The Building blocks of supply chain strategy: Supply chain management and competitive strategy -- Customer fulfillment strategies -- Process thinking: SCM's foundation -- The New product development process: managing the idea infrastructure -- The Order fulfillment process: managing the Physical flow infrastructure -- Designing the global supply chain: Scanning and global supply chain design -- Supply chain mapping -- Strategic supply chain cost management -- Core competencies and outsourcing -- Supply chain rationalization and role shifting -- Collaborating across the supply chain: Relationship management -- Information sharing Performance measurement -- People management: bridge or barrier to SCM -- Collaborative innovation.