Includes index,references,appendix and glossary.

Contents: The world of communication -- Perception and communication -- Communication and personal identity -- Communication and culture -- The verbal dimension of communication -- Listening -- Foundations of interpersonal communication -- Communication in personal relationships -- Foundations of group and team communication -- Effective communication in task groups and teams -- Mass communication and media literacy -- Planning public speaking -- Researching and developing support for public speeches -- Informative speaking -- Persuasive speaking -- Closing:pulling ideas together -- Appendix A:annotated sample speeches -- Appendix B:interviewing