Includes bibliographical references and indexes.

Contents: Communication successfully in an organization -- Understanding business communication -- Communication interculturally -- Communication through technology -- Planning business messages -- Composing business messages -- Revising business messages -- Writing direct requests -- Writing routine,good-news,and goodwill messages -- Writing persuasive messages -- Writing resumes and application letters -- Interviewing for employment and following up -- Using reports and proposal as business tools -- planning and researching reports and proposals -- Developing visual aids -- Writing reports and proposals -- Completing formal reports and proposal -- Listening,interviewing,and conducting meetings -- Giving speeches and oral presentations -- Chapter A: format and layout of business documents -- Chapter B: documentation of report sources -- Appendix i: fundamentals of grammar and usage -- Appendix ii: correction symbols