Includes index.

Contents: The Office in the business world: The Office in a changing business world: The Office today -- The Office in relation to the total organization -- Office competencies: Office competencies needed for employment -- Developing office competencies -- Managing information to enhance productivity: Information: a vital business resource: Information processing -- Information systems and resources -- Communicating in written form: Reading and writing at work -- Business correspondence -- Business reported and related documents -- Communicating orally: Listening and speaking -- Planning and preparing a presentation -- Delivering a presentation -- Processing and understanding financial information -- Managing time, tasks and records: Time and workstation management -- Time management and reminder systems -- Workstation management and office safety -- Meetings and travel -- Planning and participating in meetings -- Arranging travel -- Records management systems: Maintaining office records -- Paper records systems -- Managing records: Managing paper records -- Managing magnetic, optical and microimaging media -- Mail and Telecommunication systems -- Processing Mail: Incoming mail procedures -- Outgoing mail procedures -- Telephone systems and procedures: Telephone technology and services -- Effective telephone communications -- Personal and career development: Planning and advancing your career: An Effective job search -- The First job and beyond -- Working with others: Personal qualities at work -- Human relations at work.