Includes index.

Contents: Communcation is the sum of many parts -- Uncovering the psychology of business communication -- Communicate for results -- Listening for results -- Listening with a purpose -- Communicate for results -- Preparing presentations -- Communicate for results speaking checklist -- Reading for results -- Reading actively -- Reading wirh a purpose -- Communicate for results reading checklist -- Writing as a process - Writing with style -- Formatting for function and effectiveness -- Writing to inform -- Writing to request -- Writing to respond --Writing to sell -- Writing to report -- Communicate for results the RRTWRP Process -- Appendix -- Glossary.