Includes glossary and index.

Content: Managing in a global internet environment: Managing -- Environment: Culture, ethics, and social responsibility -- The Global environment and entrepreneurship -- Planning: Creative problem solving and decision making -- The Strategic and operational planning process -- Organizing: Organizing and delegating work -- Managing change: Innovation and diversity -- Human resources management: Staffing -- Leading: Organization behavior: Power, politics, conflict, and stress -- Team leadership -- Communicating and information technology -- Motivating for high performance -- Leading with influence -- Controlling: Control systems: Financial and human -- Operations, quality, and productivity.