Quality & performance excellence: management, organization, and strategy. / James R. Evans.
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TextPublication details: Spain: South-Western Cengage Learning, 2008.Edition: 5th edDescription: x, 502p.: ill.; 23cmISBN: - 100324381328
- HD62.15.D4
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WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY Reference | WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY | HD62.15.D4 (Browse shelf(Opens below)) | 1 | Available | 7483/511/13 |
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Includes Index and Bibliography.
Contents: Foundations of quality and performance excellence: Introduction to quality and performance excellence -- Frameworks for organizational quality -- Performance excellence, competitive advantage, and strategic management -- Performance excellence and organization theory: Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Designing, controlling, and improving organizational processes -- Tools and technique for performance excellence -- Performance excellence and organizational behavior: Quality teamwork -- Engagement, empowerment, and motivation -- Leadership and implementation: Leadership for performance excellence -- Performance excellence and organizational change.
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