Includes index

Contents: Introduction to operations management: customers, strategies, and principles -- Elements of operations management -- Process technology and people -- Translation demand into planned orders: demand management -- Demand forecasting techniques -- Capacity planning and master scheduling -- Production-inventory system overview --Inventory timing: JIT, MRP, and related issues -- Lot sizing -- Purchasing and materials management -- Translating planned orders into outcomes: continuous and repetitive operations -- Job and batch operations -- Large-scale operations with PERT/CPM and LOB -- Quality management -- Quality analysis and improvement -- Operations support: Product planning -- Work improvement, standards, and productivity -- Facilities deployment: location, layout, handling, and transportation -- Maintenance management -- Resource assignment and the waiting-line problem -- Operations management: careers and organizations -- Appendix A: areas under the normal curve -- Appendix B: the poisson distribution-cumulative probabilities -- Two-digit random numbers.