Total quality management / Dale H. Besterfield...et al.

By:

Besterfield, Dale H

Contributor(s):

Material type:

TextPublication details: India: Pearson Education, c1999.Edition: 2nd edDescription: x, 533 p.: ill; 24cmISBN:

8178082705

Subject(s):

Management

LOC classification:

HD62.15.B35

Contents:

Contents: Principles and practices -- Introduction -- Leadership -- Customer satisfaction -- Employee involvement -- Continuous process improvement -- Supplier partnership -- Performance -- Tools and techniques -- Statistical process control (SPC) -- Quality systems -- Benchmarking -- Quality function deployment (QFD) -- Quality by design -- Experimental design -- Taguchi's quality engineering -- Products quality -- Failure mode and effect analysis (FMEA) -- Total productive maintenance -- ISO 14000 -- Management tools -- Appendix.

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Books	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY			HD62.15.B35 (Browse shelf(Opens below))					Available			1620/12

Includes bibliographical references and index.

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Total quality management / Dale H. Besterfield...et al.

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