Includes index, glossary and end notes.

Contents: Part 1: The workplace: succeeding in a changing workplace: Succeeding in the work environment -- Telework -- Time, stress and anger management -- Ethical behavior and workplace standards -- Part 2: Communication: skills for a diverse working environment: The communication process -- Creating and preparing business documents -- Creating effective presentations -- Telecommunications -- Part 3: Office administration:providing administrative support: Mastering technology -- Information distribution and reprographics -- Financial transactions and record keeping -- Records management -- Workplace visitors and scheduling appointments -- Planning and organizing meetings and conferences -- Arranging for business travel -- Part 4: Your career: planning for the future: Your career path -- Leadership.