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Quality management: creating and sustaining organizational effectiveness / Donna C.S. Summers

By: Material type: TextPublication details: New Jersey: Prentice Hal, c2005.Description: xi, 409 p.: ill, 24cmISBN:
  • 0132626438
Subject(s): LOC classification:
  • HD62.15.S85
Contents:
Contents: Organizational effectiveness -- Organizational philosophy -- Quality systems -- Creating a customer focus -- Organizational leadership -- Strategic planning -- Human resource development and management -- Measures of organizational success -- Process management -- Problem-solving tools and techniques -- Project management -- Business results -- Appendix 1 -- Appendix 2 -- Appendix 3 -- Appendix 4 -- Appendix 5 -- Glossary -- Answers to selected problems.
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Books WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY HD62.15.S85 (Browse shelf(Opens below)) Available 1619/12

Includes index.

Contents: Organizational effectiveness -- Organizational philosophy -- Quality systems -- Creating a customer focus -- Organizational leadership -- Strategic planning -- Human resource development and management -- Measures of organizational success -- Process management -- Problem-solving tools and techniques -- Project management -- Business results -- Appendix 1 -- Appendix 2 -- Appendix 3 -- Appendix 4 -- Appendix 5 -- Glossary -- Answers to selected problems.

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