Includes index.

Contents : Daily management -- Managing performance to improve health -- Strategic and operational planning -- Public health program design and deployment -- The Baldrige criteria for performance excellence as a framework to improve public health -- Measure for public health -- Leading and lagging indicators of public health and public health assessment and accreditation -- Reporting: telling your story - the Saginaw county Department of Public Health-- Creating lasting change -- Accreditation as a mean for quality improvement -- Improving and enhancing community and client relationships -- Already doing it and not knowing it -- Data management and basic statistics -- Basic tools of quality improvement -- Advanced tools of quality improvement -- Applying lean six sigma in public health -- Community-focused performance management -- Community balanced scorecards for strategic public health improvement -- creating the conditions for quality improvement -- Performance management in action: the role of leadership -- Role and responsibilities of teams -- The reality of teams in resource-constrained public health Improvement -- Creating the conditions for quality improvement -- Performance management in action : the role of leadership -- Role and responsibilities of teams -- The reality of teams in resource-constrained public health -- Using the influence to get it done -- Orange country health department STD quality improvement case study (October 2005-July 2006) -- The Minnesota public health collaborative for quality improvement -- Translating clinical quality improvement success to public heath -- Risk management: optimizing scare resources -- The ethics of quality improvement.