Includes bibliographical references.

Contents: The nature of communication -- Media or channels of communication -- Public speaking -- Visual communication/ non-verbal communication -- Audio-visual communication -- Barriers to communication -- Report writing -- Drafting of advertisement -- Interview -- Offer of appointment -- Mass media of communication -- Post office services -- Requirements of an effective organization structure -- Public relations -- Customer relations -- Conference -- Duties of an administrative manager/ secretary -- Approach to summary -- Approach to comprehension -- The sentence -- Synonyms and antonyms -- Parts of speech -- Nouns without plural -- Idiomatic expressions -- Words/ expression which demand your attention -- Management information system -- Questionnaires.