Includes appendix and index.

Contents: Supply chain: A perspective for operations management: Introduction to managing operations across the supply chain -- Operations and supply chain strategy -- Foundations of operations management: Managing processes and capacity -- Supplement: Process mapping and analysis -- Product/process innovation -- Manufacturing and service process structures -- Managing quality -- Supplement: Quality improvement tools -- Managing inventories -- Lean systems -- Integrating relationships across the supply chain: Customer service management -- Sourcing and supply management -- Logistics management -- Planning for integrated operations across the supply chain: Demand planning: Forecasting and demand management -- Sales and operations planning -- Materials and resource requirements planning -- Managing change in supply chain operations: Project management -- Supplement: Advanced methods for project scheduling -- Sustainable operations management-preparing for the future.