Includes bibliographical references and index.

Contents: Competing with operations -- Managerial practice using operations for profit at costco -- Process management: Managerial practice -- Choosing the right amount of vertical integration -- Managing project processes: Delays are costly for Amtrak and its suppliers -- Managing technology: Web based financial services with clicks and mortar -- Quality: TQM and concurrent engineering at Teradyne -- Capacity: The agony of too much and too little capacity -- Location and layout: Warehouse layouts and E-commerce -- Supply-chain management: Supply-chain management at Arizona public service -- Forecasting: Wal-mart uses the internet to improve forecast performance -- Inventory management: Implementing a periodic review inventory system at Hewlett-Packard -- Aggregate planning and scheduling: Course scheduling at the University of California, Los Angeles -- Resource Planning: IBM's rochester plant uses MRP to execute its fast turn-around strategy --Lean systems: Implementing lean manufacturing principles at cessna.