Includes index.

Contents: Introduction to operations management -- Competitiveness, strategy, and productivity -- Forecasting -- Product and service design -- Reliability -- Strategic capacity planning for products and services -- Decision theory -- Process selection and facility layout -- Work design and measurement -- Learning curves -- Location planning and analysis -- The transportation model -- Management of quality -- Quality control -- Acceptance sampling -- Aggregate planning and master scheduling -- MRP and ERP -- Inventory management -- JIT and lean operations -- Maintenance -- Supply chain management -- scheduling -- Project management -- Management of waiting lines -- Linear programming.