Customer service :a practical approach. / Elaine K. Harris.

By:

Harris, Elaine K

Material type:

TextPublication details: Upper Saddle River, N.J. : Pearson Prentice Hall, c2010.Edition: 5th edDescription: xiv, 177 p. : ill. ; 26 cmISBN:

9780135064337 (alk. paper)
0135064333 (alk. paper)

Subject(s):

Customer services

DDC classification:

658.8/12 22

LOC classification:

HF5415.5.H2897

Contents:

Contents : What is customer service -- The Challenges of customer service -- Problem solving -- Strategy for formulating a plan for success -- Empowerment -- Communications in customer service -- Coping with challenging customers -- Motivation -- Leadership in customer service -- Cutomer retentioin and measurement of satisfaction -- Technology and customer service -- Excellence in customer service -- Glossary.

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Books	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY			HF5415.5.H2897 (Browse shelf(Opens below))				1	Available			1814/12
	Books	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks	WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY			HF5415.5.H28971 (Browse shelf(Opens below))				2	Available			1815/12

Includes index.

There are no comments on this title.

to post a comment.

Customer service :a practical approach. / Elaine K. Harris.

If you have any concerns or questions; kindly contact the library