Includes index.

Contents: 1. Introduction to banking and financial-services: -- An Overview of banks and the financial-services sector -- The Impact of government policy and regulation on banking and the financial-services industry -- The Organization and structure of banking and the financial-services industry -- Establishing new banks, branches, ATMs, telephone services, and web sites -- 2. Financial statements and financial firm performance: The Financial statements of banks and their principal competitors -- Measuring and evaluating the performance of banks and their principal competitors --3. Tools for managing and hedging against risk: Risk management for changing interest rates -- Risk management- asset-liability management and duration techniques -- Risk management-financial futures, options , swaps and other hedging tools -- Risk management-Asset-backed securities, loan sales, credit standbys, and credit derivatives ---4. Managing investment portfolios: The investment function in financial services management -- Liquidity and reserves management -- 5. Managing resources of funds for financial firm: Managing and pricing deposit services -- Managing nondeposit liabilities -- Investment banking, insurance, and other sources of fee income -- The management of capital -- 6. Providing loans to businesses and consumers: Lending policies and procedures -- Lending to business firms and pricing business loans -- Consumer loans, credit cards, and real estate lending --