Includes index.

Contents: 1. Understanding the foundations of business communication: Achieving success through effective business communication -- Communicating in a world of diversity -- 2. Applying the three-step writing process: Planning business messages -- Writing business messages -- Completing business messages -- 3. Crafting brief messages: Crafting messages for electronic media -- Writing routine and positive messages -- Writing negative messages -- Writing persuasive messages -- 4. Preparing reports and oral presentations: Planning reports and proposals -- Writing reports and proposals -- Completing reports and proposals -- Designing and delivering oral and online presentations -- 5. Writing employment messages and interviewing for jobs: Building careers and writing resumes -- Applying and interviewing for employment