Includes bibliographical references and index.

Contents: The supervisor's role in management -- Creating positive workplace within a dynamic environment -- Setting goals, making plans, and improving costs -- Problem solving and managing information -- Organizing an effective department -- staffing with human resources -- Training and developing employees -- Leadership skills, styles and qualities -- Understanding and motivating people at work -- Effective employee commutation -- Appraising and developing employees -- Counseling and performance management -- Building cooperative team and resolving conflicts -- Control: keeping people, plans and programs on track -- Stimulating productivity and quality -- Managing a diverse workforce -- The supervisor's role in employee safety and health, and labor relations -- Achieving personal supervisory success --