Includes bibliographical references and indexes.

Contents: 1. Supply chain management: an overview -- Role of logistics in supply chains -- Global dimensions of supply chains -- 2. Supply chain relationships -- Supply chain performance measurement and financial analysis -- Supply chain technology-managing information flows -- 3. Demand management -- Order management and customer service -- Managing inventory in the supply chain -- Transportation-managing the flow of the supply chain -- Distribution-managing fulfillment operations -- 4. Supply chain network analysis and design -- Sourcing materials and services -- Operations-producing goods and services -- Supply chain sustainability -- 5. Strategic challenges and change for supply chains --